Communication Articles

Finding flow (and why I don’t answer your calls)

In the post-COVID era, finding space and time to get into the state of flow is challenging. Here’s how Sara does it.

Reignite customer love through empathy

When ‘normal’ is no longer, how do you get your customers to pay attention? The answer is empathy.

Loosen up, mate: how to write like you talk

Formal writing habits are hard to shake. Here are five ways to make your writing sound more like the real you.

This needs work. Now what?

Stacks of edits don’t have to be deflating. Here are some ways to deal with feedback – whether you agree with it or not.